Terms of service

Overview
Welcome to Vault11! "We", "us", and "our" refer to Vault11. Vault11 operates this store and website, including all related information, content, features, tools, products, and services available from this site to you, the user (customer), to provide a curated shopping experience (the "Service"). Vault11 is powered by Shopify, which enables us to provide the Service to you.

The following terms and conditions and any policies referenced herein (collectively, the "Terms of Service" or "Terms") outline your rights and responsibilities when using our Service.

Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as disclaimers and limitations of liability.

By visiting our site, using our Service, or interacting with the Service, you agree to be bound by these Terms of Service and our Privacy Policy [Link]. If you do not agree to all the terms and conditions of this agreement or the Privacy Policy, do not access or use the Service.

Section 1 - Access & Accounts
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this Service on devices you own, purchase, or manage.

To use the Service, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide specific information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our store is accurate, current, and complete, and that you have all necessary rights to provide this information.

You are solely responsible for ensuring the security of your account credentials and for all account activity. You may not transfer, sell, assign, or authorize your account to any other person.

Section 2 - Our Products
We have made every effort to display as accurately as possible the colors and images of our products and services that appear at the store. However, please note that due to the type of device you use to access the store and your device settings and configurations, the color or appearance of the products may differ from what is displayed on your screen.

We do not warrant that the appearance or quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, nor do we guarantee that they will be exactly as described or depicted in our online store.

We reserve the right, at our sole discretion, to change all descriptions of products at any time without notice. We reserve the right to discontinue any product at any time and may, on a case-by-case basis, limit the sales of our products or Services to any person, geographic region, or jurisdiction.

Section 3 - Orders
When you submit an order, you are making an offer to purchase. Vault11 reserves the right, at its sole discretion, to accept or decline your order for any reason. Your order is not accepted until Vault11 confirms acceptance. We must receive and process your payment before accepting your order. Please review your order carefully before submitting, as Vault11 may not be able to accommodate cancellation requests once an order is accepted. If we do not accept, change, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.

Items purchased may only be returned or exchanged in accordance with our Return Policy.

Your purchases are for personal or household use only and are not for commercial resale or export.

Section 4 - Pricing & Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless explicitly stated otherwise, posted prices do not include taxes, shipping, handling, customs duties, or import fees.

Prices posted in our online store may differ from those offered in physical stores, other online stores, or stores operated by third parties. We may occasionally offer promotional events for the Service that could affect pricing; these are governed by separate terms and conditions outside of these Terms. If there is a conflict between the promotion terms and these Terms, the promotion terms will prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you supply is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Section 5 - Shipping & Delivery
We are not responsible for delays in shipping or delivery. All delivery times are estimates only and cannot be guaranteed. We are not liable for any delays caused by carriers, customs processing, or events beyond our control. Once we transfer the products to the carrier, the title and risk of loss pass to you.

Section 6 - Intellectual Property Rights
Our Service, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Vault11, its affiliates, or licensors, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit you to use the Service for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service without our prior written consent. Except as expressly provided herein, nothing in these Terms grants or should be construed to grant to you any license or other right to use any patents, trademarks, copyrights, or other intellectual property of Vault11, Shopify, or any third party. Unauthorized use of the Service may violate federal and state intellectual property laws. Vault11 reserves all rights not expressly granted in these Terms.

The Vault11 name, logos, product and service names, designs, and slogans are trademarks of Vault11 or its affiliates or licensors. You must not use such marks without the prior written permission of Vault11. The Shopify name, logos, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on this Service are the trademarks of their respective owners.

Section 7 - Optional Tools
We may provide you with access to third-party customer tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 - Third-Party Links
The Service may include materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party features). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Service to access these materials or third-party websites, you do so at your own risk.

We are not liable for any harm or damages related to your access to any third-party websites, or the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Section 9 - Relationship with Shopify
Vault11 is powered by Shopify, which enables us to provide the Service to you. However, any sales and purchases made in our store are directly with Vault11. By using the Service, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Vault11, including any injuries, damages, or losses arising from the purchase of products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or related to your purchases and transactions with Vault11.

Section 10 - Privacy Policy
All personal information we collect through the Service is subject to our Privacy Policy, and specific personal information may also be subject to Shopify's Privacy Policy. By using the Service, you acknowledge that you have read this Privacy Policy.

Because the Service is hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Service to provide and improve the Service for you. Information you submit to the Service will be transferred to and shared with Shopify and third parties (who may be located in countries outside your country of residence) to provide the Service to you. Please review our Privacy Policy [Link] to understand how we, Shopify, and our partners use your personal information.

Section 11 - Feedback
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial purposes. For example, we may use the rights granted under this license to operate, provide, evaluate, enhance, improve, and promote the Service, and to fulfill obligations and exercise rights under these Terms of Service.

You also represent and warrant that: (i) you own all Feedback and all necessary rights to it; (ii) you have disclosed any compensation or reward received in connection with submitting the Feedback; and (iii) your Feedback complies with these Terms. We are and shall be under no obligation (1) to maintain any Feedback in confidence; (2) to pay compensation for any Feedback; or (3) to respond to any Feedback.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

Section 12 - Errors, Inaccuracies, and Omissions
Occasionally there may be information on our Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 - Prohibited Uses
You may access and use the Service only for lawful purposes. You are prohibited from accessing or using the Service: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material which does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation; (h) to impersonate or attempt to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm Vault11, Shopify, or users of the Service, or expose them to liability.

Additionally, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service; (b) reproduce, duplicate, copy, harvest, sell, resell, or exploit any portion of the Service; (c) collect or track the personal information of others; (d) spam, phish, pharm, pretext, spider, crawl, or scrape; (e) use any robot, spider, scraper, data collection and extraction tools, automated device or process, AI tools (e.g., agent-based AI), or automated or manual means to access the Service; or (f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we use to restrict access to the Service. We reserve the right to suspend, disable, or terminate your account for violating any of the prohibited uses, without prior notice.

Section 14 - Agents
14.1 This section applies if you use, allow, enable, or facilitate the deployment of an Agent to access, use, or interact with the Service (the "Agent Terms"). An "Agent" means any software or service that acts on behalf of, or at the direction of, a person or entity autonomously or semi-autonomously, and runs on a person's behalf or using a person's device without requiring direct oversight.
14.2 No Agent may access, use, or interact with the Service unless it identifies itself at all times and operates strictly in accordance with the requirements of Section 14.4 below. In addition, if we request an Agent to refrain from accessing, using, or interacting with any Service, no Agent may access, use, or interact with that Service.
14.3 We may limit (including through technical measures) whether and how any Agent accesses, uses, and interacts with the Service.
14.4 An Agent must: (i) identify that the request is from an Agent in all HTTP/HTTPS requests, and disclose the Agent's name by including the following in the User-Agent string of the request: "Agent/[agent name]"; (ii) not conceal or obscure the fact that any access, use, or interaction is from an Agent, such as by (a) imitating human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures designed to distinguish computer use from human use; (iii) truthfully respond to any question or prompt seeking to determine whether the interaction is from a human or a computer; and (iv) not circumvent or otherwise avoid any measures designed to block, restrict, modify, or control whether and how an Agent accesses, uses, or interacts with the Service.

Section 15 - Termination
We may terminate this agreement or your access to the Service (or any part thereof) at any time, at our sole discretion, without prior notice, and you will remain liable for all amounts due up to and including the date of termination.
The following provisions will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any provisions that by their nature should survive termination.

Section 16 - Disclaimer of Warranties
The information presented on or through the Service is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Service, or by anyone who may be informed of any of its contents.

Except as expressly provided by Vault11, the Service and all products delivered to you through the Service are provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. Some jurisdictions restrict or do not allow the disclaimer of implied or other warranties, so the above disclaimer may not apply to you.

Section 17 - Limitation of Liability
To the maximum extent permitted by law, in no case shall Vault11, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors, or those of Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

Section 18 - Indemnification
You agree to indemnify, defend and hold harmless Vault11, Shopify and its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of: (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Service.

We will notify you of any indemnifiable claim, provided that failure to promptly notify you will not relieve you of your obligations except to the extent you are materially prejudiced thereby. We may assume control of the defense and settlement of such claim (including the selection of counsel) at your expense, provided that we will not settle any claim requiring you to incur non-monetary obligations without your consent (which shall not be unreasonably withheld). You must cooperate with the defense of any indemnifiable claim, including providing relevant documents.

Section 19 - Severability
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20 - Waiver; Entire Agreement
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 21 - Assignment
You may not delegate, assign, or transfer this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempted assignment is void. We may assign, transfer, or delegate these Terms and our rights and obligations without notice or consent.

Section 22 - Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or regional courts in the jurisdiction where Vault11's headquarters is located. You and Vault11 agree to the jurisdiction of and personal jurisdiction in such courts.

Section 23 - Headings
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 24 - Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms as required by applicable law, and such changes will take effect on the date specified in the notice. Your continued use of or access to our Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 25 - Contact Information
Questions about the Terms of Service should be sent to us at info@vault11store.com
Our contact information is posted below:

Vault11 store
info@vault11store.com